Refund & Cancellation Policy

This policy explains when refunds are available for services purchased from Spiralsols LLC. It forms part of our Terms of Service. Because we supply custom development work rather than physical goods, refunds are based on the work performed at the time of cancellation.

1. Deposits

Projects normally begin with a deposit that reserves capacity in our schedule and covers discovery and planning. Deposits are non-refundable once work has started. If you cancel in writing within seventy-two (72) hours of paying the deposit and before any work has begun, the deposit is refunded in full.

2. Cancelling a project in progress

You may cancel a project at any time by sending written notice to admin@spiralsols.com. On cancellation:

• You are invoiced for all work completed up to the cancellation date.
• Third-party costs already incurred on your behalf (licences, plugins, hosting, stock media) are non-refundable.
• Any amount you have already paid that exceeds the value of completed work and committed costs is refunded to you.
• Work completed and paid for is handed over in its current state once all outstanding invoices are settled.

3. Milestone payments

Payments made against a milestone that has been delivered and accepted are non-refundable. Where a milestone is partially complete at cancellation, we prorate the fee to the work actually performed.

4. Retainers and maintenance plans

Monthly plans can be cancelled at any time with written notice; the cancellation takes effect at the end of the current billing month. Fees for the current month are not refunded, and unused hours do not carry over or convert to a refund. You will not be charged for any month after the cancellation takes effect.

5. Defects and rework

If a deliverable does not match the agreed scope, tell us within thirty (30) days of delivery and we will correct it at no charge. Rework is our primary remedy. A refund is considered only where we are unable to correct a material defect within a reasonable period.

Revisions within the agreed scope are included as stated in the Order. Requests that change the scope, direction or requirements are quoted as new work and are not grounds for a refund.

6. What is not refundable

• Work already completed, delivered or accepted.
• Time spent on discovery, consultation, research and project management.
• Third-party fees paid on your behalf.
• Delays or cancellations caused by materials, approvals or access not being provided by you.
• Dissatisfaction with commercial outcomes such as traffic, rankings or sales.

7. How to request a refund

Email admin@spiralsols.com with your project name, invoice number and the reason for the request. We acknowledge requests within three (3) business days and aim to resolve them within ten (10) business days. Approved refunds are issued to the original payment method and typically appear within five to ten (5–10) business days, depending on your bank or payment provider.

8. Chargebacks

Please contact us before raising a dispute with your bank or card issuer. Most concerns are resolved directly and far more quickly. We will provide the relevant Order, delivery records and correspondence in response to any dispute.

9. Contact

Spiralsols LLC
30 N Gould St, Sheridan, WY 82801-6317, United States
Email: admin@spiralsols.com
Phone: +1 (307) 500-3951