Privacy Policy

Spiralsols LLC (“SpiralSols”, “we”, “us” or “our”) operates the website at https://spiralsols.com (the “Site”) and provides web and e-commerce development services (the “Services”). This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have.

By using the Site or contacting us, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information we collect

Information you give us

• Contact and enquiry details — your name, email address, phone number, company name, budget range and anything you write in a message when you contact us or submit the enquiry form.
• Client and project information — details needed to deliver a project, including billing details, account credentials you choose to share with us, and content or data you provide for the work.
• Correspondence — records of emails, calls and messages exchanged with us.

Information collected automatically

• Usage and device data — IP address, browser type, device type, operating system, referring URL, pages viewed and the dates and times of visits. This may be collected through server logs and analytics tools.
• Cookies and similar technologies — see our Cookie Policy for details and how to control them.

Information from third parties

We may receive information from service providers we use to run our business, such as hosting providers, analytics services and payment processors. We do not buy personal data from data brokers.

We do not knowingly collect special categories of personal data (such as health, biometric or political data), and we ask that you do not send such information to us.

2. How we use your information

• To respond to your enquiries and provide quotes and proposals.
• To deliver, maintain and support the Services you have engaged us for.
• To issue invoices, process payments and keep accounting records.
• To operate, secure, debug and improve the Site and our Services.
• To send service-related communications, such as project updates and notices.
• To send marketing communications where you have asked to receive them or where permitted by law — you can opt out at any time.
• To detect and prevent fraud, abuse and security incidents.
• To comply with legal, tax and regulatory obligations.

3. Legal bases for processing (EEA/UK visitors)

Where the EU or UK General Data Protection Regulation applies, we rely on the following legal bases:

• Contract — to take steps at your request before entering a contract and to perform a contract with you.
• Legitimate interests — to run, secure and improve our business, provided those interests are not overridden by your rights.
• Consent — for non-essential cookies and marketing emails, which you may withdraw at any time.
• Legal obligation — to meet accounting, tax and other legal requirements.

4. How we share information

We do not sell or rent your personal information. We share it only:

• With service providers that operate on our behalf — hosting, email, analytics, payment processing, accounting and project management tools — under obligations of confidentiality and limited to what they need to perform their function.
• With your direction — for example, when we configure a third-party service on your behalf as part of a project.
• For legal reasons — where required by law, court order or a valid request from a public authority, or to establish, exercise or defend legal claims.
• In a business transfer — if we are involved in a merger, acquisition or sale of assets, subject to this policy continuing to apply.

5. International transfers

We and our service providers may process information in countries other than your own. Where personal data is transferred out of the EEA or UK, we rely on an adequacy decision or on appropriate safeguards such as Standard Contractual Clauses.

6. How long we keep information

We keep personal information only as long as needed for the purposes described above. Enquiries that do not become projects are typically deleted within 24 months. Client project records and financial records are retained for as long as the relationship continues and afterwards for the period required by applicable tax and limitation laws. When information is no longer needed we delete or anonymise it.

7. Security

We use reasonable technical and organisational measures — including encryption in transit, access controls and least-privilege credential handling — to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, contact us at admin@spiralsols.com.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to our processing of your personal information, to request a portable copy, and to withdraw consent. Residents of California and certain other US states may also have the right to know what personal information is collected and to opt out of its sale or sharing — we do not sell or share personal information for cross-context behavioural advertising.

To exercise any right, email admin@spiralsols.com. We will respond within the timeframe required by applicable law and may need to verify your identity. We will not discriminate against you for exercising your rights. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

9. Children’s privacy

The Site and Services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Third-party links

The Site may link to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Material changes will be highlighted on this page.

12. Contact us

Questions or requests about this policy can be sent to:
Spiralsols LLC
30 N Gould St, Sheridan, WY 82801-6317, United States
Email: admin@spiralsols.com
Phone: +1 (307) 500-3951